Shipping policy

1. 100% Digital Delivery (No Physical Shipping)

Sightline Publishing operates as a digital-first platform. All products offered on our storefront are 100% digital products.

No physical books, packages, or printed materials will be shipped to your physical address. Consequently, there are zero shipping fees, packaging costs, or customs duties applied to any order on our store.

2. Immediate Automated Fulfillment

Because our infrastructure is fully automated, you do not have to wait for manual processing:

  • Instant Access: The moment your payment is securely verified by our payment gateway, our system immediately processes the order.

  • Email Dispatch: An automated email containing your unique, high-security download links and access credentials will be systematically dispatched to the exact email address you provided at checkout. This process typically takes less than five minutes from the time of payment.

3. International and Global Availability

Since our products are delivered entirely via secure cloud networks, our "shipping" has no geographical boundaries. Buyers from the USA, UK, South Africa, and anywhere else globally can seamlessly purchase and receive our high-utility materials instantly, 24/7, 365 days a year.

4. Troubleshooting Delivery Issues

If you have completed your purchase but cannot locate your digital download files, please execute the following checks:

  • Check Spam/Junk Folders: Automated e-commerce emails can occasionally be filtered into your "Spam", "Junk", or "Promotions" tabs by your email service provider.

  • Verify Your Checkout Email: Ensure that no typographical errors were made in your email address during the checkout process.

  • Link Technical Assistance: To protect our proprietary intellectual property, unique download links are active for a maximum of 5 download attempts or expire after 30 days from the purchase date.

If you still haven't received your access link within 30 minutes of a completed purchase, please contact our administrative desk at publishing@strategysight.net. Our technical support team will investigate your transaction details and manually send your secure download files within 5 hours.